A Global Leader in Revenue Cycle Excellence
Overview of ACN’s expertise, global presence, and specialized capabilities in Revenue Cycle Management (RCM).
- Trusted worldwide: Delivering tailored Revenue Cycle Management (RCM) solutions for hospitals and physician practices globally
- Robust scale: Over 4,000 trained RCM specialists located strategically in USA, India & Philippines. Centers in Hyderabad, Chennai, Bangalore, and Vizag in India
- Physician and Hospital Expertise: Specialized end-to-end RCM capabilities optimized for both provider groups and hospital-based services
- Revenue Optimization: Proven methodologies that drive revenue uplift, reduce costs, and enhance patient financial experience
- EHR Optimization: Successful track record integrating with major Electronic Health Record systems, ensuring operational efficiency and accuracy
- Scalable Operations: Proven capability in rapidly establishing scalable Global Inhouse Centers (GIC) across healthcare and retail sectors
- Advanced Training & Talent Development: State-of-the-art training facilities producing highly-skilled, certified RCM professionals
- Secure & Compliant Delivery: Industry-leading standards in data security, quality assurance, and regulatory compliance (ISO 27001 certified)
Introducing The GIC – Strategic Operational Excellence
A Global Inhouse Center (GIC), also referred to as a 'captive', is a dedicated offshore or nearshore unit designed to manage specific business processes internally. Compared to traditional third-party outsourcing, the GIC model offers superior strategic benefits.
Clear Business Benefits of Adopting a GIC Model with ACN
There are critical advantages that directly translate into tangible financial and operational benefits for organizations adopting the GIC model.
Salient Features
- No upfront capital required for establishing a GIC, CAN provides the same
- Operational ownership and oversight managed by ACN
- Creation of tangible assets on the company’s balance sheet
- Opportunity for future monetization of established assets
- Complete retention of intellectual property by the Client
Strategic Advantages
- Centralized, streamlined processes reducing complexity and overhead
- End-to-end operational control ensuring optimal performance
- Significant cost arbitrage combined with mature service delivery
- Opportunities for process automation and enhanced operational efficiencies
- Comprehensive risk mitigation through transparent processes
- Clearly defined roles minimizing redundancy and maximizing productivity
Benefit vs. Cost Analysis: Non-GIC VS GIC with ACN
ACN would like to propose a JV where you would own a percentage of the JV (at no capital outlay to you), and the detailed tables below show the cost/benefit analysis of this proposal.
GIC Proposal - Roles and Responsibilities
We have a clear roadmap outlining critical phases, key milestones, and deliverables for the successful and efficient implementation of the GIC model.
| Creating a GIC | ACN | Client |
| Agreement of GIC terms | ||
| Creation of the joint venture | ||
| Managing regulatory affairs | ||
| Implementing compliance policies | ||
| Infrastructure | ||
| Hiring of personnel | ||
| Transition plan | ||
| Training plan | ||
| Operational plan | ||
| Quality plan | ||
| Managing risk | ||
| Business continuity | ||
| Government reporting – taxes | ||
| Government schemes | ||
| Establish financial controls (Internal account policies, approvals, budgets, fund management) |
Strategic Advantages Summary – Leveraging the Model
Outside of the financial benefits clearly defined above, this is a winning strategy for anyone looking to create a more global sustainable footprint.
