A few key tasks can help reduce no-shows and gaps in schedules. If you do these correctly, you’ll see volumes increase dramatically.
Are you seeing a lot of no-shows, cancelled appointments or gaps in schedules? Have you looked at the ease of your scheduling process? Patients like the easy button, so anything that can be done to make it easier for them to schedule only helps the cause. What about recall postcards and SMS appointment reminders? These help reduce no-shows and also can help to fill up schedules. From the patient perspective, their experience is the key to keeping them engaged.
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